Frequently Asked Questions (FAQs)
1. What products do you offer?
We supply a wide range of workwear including t-shirts, polos, hoodies, hi-vis clothing, jackets, and uniforms. We also offer professional custom embroidery for logos, names, and branding.
2. Can I add my company logo to clothing?
Yes, we specialise in custom embroidery/printing. Simply upload your logo when ordering or email it to us after checkout.
3. What file formats do you accept for logos?
We accept most formats including:
- PNG
- JPEG
- AI / EPS (preferred for best quality)
If you’re unsure, just send what you have and we’ll take a look.
4. Will I see a preview before production?
Yes, we can provide a digital proof upon request before we begin embroidery. Production will only start once you approve it.
5. Is there a setup or digitising fee?
In some cases, yes. Logos may need to be converted into an embroidery format (digitised). We’ll always inform you of any fees upfront.
6. What is your minimum order quantity?
We can accommodate both small and large orders. There is no strict minimum, but better pricing is usually available on bulk orders.
7. How long does delivery take?
Typical turnaround time is:
- Production: 7-14 working days
- Delivery: 1–3 working days
Times may vary depending on order size and demand.
8. Do you offer express or rush orders?
Yes, we can offer faster turnaround for urgent orders where possible. Please contact us before ordering to confirm availability.
9. Can I return customised items?
Custom embroidered items are non-returnable unless they are faulty or incorrect. Please double-check all details before approving your order.
10. What if there’s an issue with my order?
If something isn’t right, contact us within 7 days of receiving your order. We’ll work quickly to resolve the issue.
11. Do you offer bulk discounts?
Yes, we offer competitive pricing for larger orders. Get in touch for a custom quote.
12. What sizes are available?
We offer a full range of sizes, typically from XS to 5XL depending on the product. Size guides are available on product pages.
13. Can I supply my own garments?
In some cases, yes. Please contact us first to confirm suitability for embroidery.
14. How durable is embroidery?
Embroidery is one of the most durable branding methods. It won’t peel or fade like printing and is designed to last the life of the garment.
15. How do I contact you?
You can reach us via:
- Email: theworkwearhub24@gmail.com
- Phone: 07796176716
- Contact form on our website
16. Do you ship across the UK?
Yes, we deliver nationwide across the UK.